Cord Blood & Tissue Banking
Thank you for trusting us with this important decision. We're honored to join you on your family's health planning journey. ViaCord's decades of experience and commitment to quality provide parents confidence and peace of mind. Now, you can enjoy the same.
Next Steps
After Enrollment
We understand pregnancy can be hectic, and there's a lot to prepare for. That's why we encourage parents to review the New Customers tabs below, as soon as possible after enrolling. Knowing this information early on will help you understand what to expect from our stem cell banking service, give you time to ask questions, and pave the way for a more enjoyable customer experience.
New Customers
Explore each tab for essential new customer information
Complete Required Forms
Forms must be completed and returned to ViaCord before your is born. Should you ever need to release/use your cells, having a complete record is important for a timely release of the cells and certain form information will be required by the treating doctor/facility.
Complete Electronically
Documents Emailed
Electronic documents were emailed to you by your ViaCord Family Clinical Consultant via DocuSign. If you need your electronic documents to be resent, please call Customer Service 800-998-4226
Complete Manually
Download & Print
If you need to manually complete the forms, please access PDF links in the Required Forms section below. Return completed to FORMS@viacord.com or by fax 866-565-2243 or mail ViaCord Clinical Affairs, 2375 Progress Drive, Hebron, KY 41048
MyAccount Makes It Easy
MyAccount is a self-service website available to our customers. With 24/7 account access, you’ll be able to manage your account online anytime you like. Enjoy these convenient features:
Review upcoming payments and pay bills online
Update contact details and communication preferences
Receive important messages from ViaCord
Customer Responsibilities
- Complete Required Documents
See Complete Required Forms tab for details.
- Inform Your Healthcare Provider
Let your healthcare provider know you plan to collect your newborn's stem cells with ViaCord. Everything needed to perform the collection, including instructions, is provided in your ViaCord Collection Kit.
- ViaCord Collection Kit
Once you've received your collection kit place it with your prepacked hospital luggage and store it in a cool, dry place. Bring it to the hospital on the day of delivery and had it to your medical team.
- Add ViaCord Contact
Save ViaCord's Customer Service number 800-998-4226 in your phone and plan to call us after delivery to arrange for kit pick.
- Cancellation Fee
$150 non-refundable fee will be charged to your credit card if ViaCord’s Cord Blood Banking service is discontinued prior to delivery.
ViaCord Responsibilities
- Inform Your Healthcare Provider
Once you're enrolled, we will send a letter to your healthcare provider to inform them that you will be storing your baby's cord blood or cord blood + tissue with ViaCord. We are always available to answer any questions.
- ViaCord Collection Kit
We'll ship your ViaCord Collection Kit about 90 days before your expected due date. If your due date is sooner, you will receive your ViaCord Collection Kit shortly.
- Stem Cell Collection Results
ViaCord will send a stem cell collection results report approximately 6-8 weeks after your baby's cord blood is received at ViaCord's Processing Lab. Results will include reporting on the cord blood and cord tissue collection
Required Forms
Choose your language below to access and download forms.
- Required Forms (English)
Health History Questionnaire
- Mother Health History Questionnaire
- Father Health History Questionnaire (NY State Only)
- Surrogate/Adoption Mother
- Surrogate/Adoption Mother (NY State Only)
Service Agreement
Maternal Testing
- Required Forms (Spanish)
Health History Questionnaire
- Mother Health History Questionnaire
- Father Health History Questionnaire (NY State Only)
- Surrogate/Adoption Mother
- Surrogate/Adoption Mother (NY State Only)
Service Agreement
Maternal Testing
Kit Pick Up
How to arrange for collection kit pick up after delivery
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Call ViaCord
Within one to two hours after delivery and with the collection kit in hand, have a friend or family member call ViaCord at 800-998-4226. Someone is available 24/7.
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Prepare Kit
Your Customer Service Representative will review the packaging and labeling of the contents of your kit and ask a few questions about the delivery of your records. This process should take 5-10 minutes.
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From Deliver Room to Our Lab
A courier will pickup the collection kit from your hospital room and have it delivered to the ViaCord processing and storage lab. We’ll notify you - by email, text, and phone - as soon as your collection kit arrives at our lab.
Collection & Test Results
Based on the services ordered, you can expect to receive the following:
Stem Cell Collection Results
ViaCord will send results approximately 6-8 weeks after your newborn's stem cells have been processed and stored
Newborn Digestive Health
Your child’s risk for celiac disease and primary lactose intolerance will be included in the stem cell collection results report
Whole Genome Sequencing
Genome Medical will send results approximately 6-10 weeks after testing
Genetic Insights Panel
Genome Medical will send results approximately 4-6 weeks after testing
HERE FOR YOU
Need to use your cells?
We're here to support you during this time. We’ve helped hundreds of families use their stored cells for a transplant or clinical research. If you think you may need to use yours, please see below for details on how to inquire about your cells. If you have any questions, please don't hesitate to reach out.
GET STARTED
Inquiring about your cells
Review the Release Inquiry and Consent to Release tabs for details. You will need your ViaCord Child ID to complete both forms. If you don't know it, do not worry. Customer Service is happy to assist when you're ready.
ViaCord's Release Inquiry Form
Complete our online Release Inquiry form to provide more details about your request to ViaCord's Clinical Team. Once we receive your submission our Clinical Team will review your request and be in touch to discuss next steps. If your doctor determines that stem cell therapy may be advantageous, we will work with your medical team to provide documentation and samples so that they can plan for treatment. We will also coordinate on the delivery of your child’s stem cell unit to the appropriate medical facility.
Go to Release Inquiry Form
ViaCord's Consent to Release Information
In order to release details about your stored stem cells to a medical facility/doctor you will need to complete and return ViaCord's Consent to Release Information form. Note, if you are part ViaCord's Sibling Connection Program this form is not required
Download & Print Form
ViaCord's Consent to Release Information
Complete Form
Return Form
By Email Viacord.InquiryDistribution@revvity.com
By Fax 781-663-8077
FAQs
Using your cells
- What other forms are needed before the newborn stem cells can be released?
If the Treating Physician wants to request a newborn stem cell unit to be shipped to their facility, there are additional forms to be completed:
- Formal request of the newborn stem cell unit signed by treating MD.
- Shipping Request Form with details about when and where to send the newborn stem cells completed by MD or receiving Lab.
- Formal consent from the parents to release the newborn stem cells and associated information to the treating facility signed by the legal guardian of the newborn stem cells.
- If the newborn stem cell unit was collected as part of a special program such as The Sibling Connection Program, additional forms may also be required.
- Formal request of the newborn stem cell unit signed by treating MD.
- Why do I need to complete the Consent Form?
The Consent Form grants ViaCord the required permission to release information about your stem cell collection to a treating medical team.
- Who can I call if I have questions about the Consent Form?
Our Customer Service team is here for you and ready to help. Please give us a call at 800-998-4226.
- How can I check on the status of my Consent Form?
To check on the status of a submitted Consent Form please send an email to Viacord.InquiryDistribution@revvity.com or call 800-998-4226.
- How quickly can you ship my newborn stem cells to the treating facility?
We can support a rapid turnaround time if all forms are complete, however, this is not usually needed. For cord blood transplant or clinical trial use, there is a well-defined process that includes receipt of the cord blood testing and results beforehand, and then the request of the stem cell unit well in advance of the planned treatment. Before a newborn stem cell unit is requested, the treating facility likes to look at a summary document that provides them with key information about the newborn stem cells that are banked with ViaCord. Frequently, there are 1 or more tests conducted on the sample or the donor/recipient before the newborn stem cell unit is requested for use. These tests can include but are not limited to HLA typing and hemoglobin screening. These tests can take time, but if we have contact with the treating medical team, we work closely with them to coordinate the timing of the testing and release of the newborn stem cell unit with the planned treatment date.
- How are the stem cells shipped?
If a newborn stem cell unit is needed for clinical use, it will be shipped in a specially designed container that is temperature controlled. The temperature of the container is continuously captured by an electronic data logger. The container is validated to maintain the desired temp (-150 C or lower) for 7 days. If a newborn stem cell unit sample is being shipped for testing, the shipping method will be determined by the lab performing the test.
- Where can the newborn stem cells be shipped?
Newborn stem cells can be shipped to facilities that have processes and procedures in place to receive, store, and thaw a cryopreserved unit. They can be shipped internationally depending on each countries unique import and export requirements. ViaCord needs sufficient time to work with our couriers, customs, and the receiving medical facility to ensure the proper documents and labeling are used.
- Is there a cost to retrieve my baby's newborn stem cells?
ViaCord arranges for the preparation and shipment of the newborn stem cell unit according to industry standards. You will be charged for all preparation and shipment expenses. In most cases, these expenses will be reimbursed by your insurance company.
- What can cord blood be used for?
Today, there are nearly 80 conditions that can use cord blood in treatment, including a wide range of cancers, genetic diseases, and blood disorders, metabolic disorders and more. There may be ongoing clinical trials using cord blood may be appropriate for. If you are inquiring about the use of the newborn stem cells for a treatment that is not currently listed, please call us at 800-998-4226.
See nearly 80 conditions list - How much of my stem cell unit will be used?
If the newborn cord blood stem cells are going to be used for a traditional transplant treatment, the entire cord blood unit will be used to provide the patient with the best potential clinical outcome. If you are using your newborn stem cell unit to participate in a clinical research trial, the amount of the unit used will depend on the clinical research trial. If you are considering offering your stem cells to be used by anyone other than your child, please keep in mind that the entire unit may need to be used. Each situation is a unique decision for the family and should be thoroughly discussed before offering the newborn stem cell unit.
If you have additional questions or want to proceed with releasing your newborn stem cell unit, please complete our Release Inquiry Form
STEM CELL TRANSPLANTS
ViaCord's Quality Product Guarantee
Every part of our process, from our collection materials to our processing and storage method, is designed to achieve high quality results for families. That's why our Quality Product Guarantee states that if your child's cord blood stem cells fail to engraft during a stem cell transplant, we will pay S35,000 to defray the cost of procuring an alternative stem cell source as determined by your doctor.
Expecting Again?
Congratulations! We know pregnancy is a busy time and your growing family keeps you even busier. We'd love to connect at your convenience and bring you up to speed on what’s changed since you last banked with us.
Give us a call when you're ready 877-856-4802
Refer a Friend & Get Rewarded
Telling your friends about ViaCord is an easy way to earn free cord blood storage. For each friend who banks, we'll credit your account with one year of free cord blood storage. There's no limit to the number of friends you can refer and the number of free years of storage you can earn - it's that easy!
CONTACT
ViaCord Billing
Our Operating Hours:
Monday - Friday 9:00 AM - 4:00 PM (Eastern Time)
P: 866-668-4895
E: viacord.billing@viacord.com
W: myAccount.viacord.com
