Managing Your MyAccount

MyAccount is a self-service website available to our customers. With 24/7 account access, you’ll be able to manage your account online anytime you like. 

You will be able to enjoy these convenient features: 

  • complete and submit your enrollment forms which includes the Service Agreement and Health History Questionnaire 
  • review upcoming payments and pay bills online 
  • update your contact details and communication preferences 
  • receive important messages from ViaCord
Sign into your MyAccount
Haven’t registered for MyAccount? Register today.

Frequently Asked Questions

Using MyAccount

  1. How do I change or update my contact information?

    After you have registered and activated your account, click on the Settings tab to change your contact information. On the Settings page you will be able to change or update your address, city, state, country, zip code, phone numbers.

  2. Can I use any device to access MyAccount?

    Yes, MyAccount is available across all devices (desktop, tablet, mobile).

  3. How do I change my email address?

    After you have registered and activated your account, click on the Settings tab to change your email address. This email address will be your MyAccount Login, and our primary means of communication with you. You will receive an email confirmation once email address has been changed.

  4. How do I change my communication preferences?

    After you have registered and activated your account, click on the Settings tab, followed by 'Change your communication preferences' tab to change your communication preferences. You can use this page to proactively manage your communication preferences. A check indicates you’re opted in. Please note: You always receive account related messages regardless of these preferences.

Enrollment Forms

  1. Who can sign the Service Agreement?

    Service agreement can be signed in your account by either Mom or Dad as long as Mom or Dad is 21 or older.

  2. Why is completing my enrollment forms important?

    Without completed forms, ViaCord may be unable to release your Child's Newborn Stem Cells for use in the future. This information is required for the potential therapeutic use of your stem cells. It is also required by ViaCord, the AABB and the FDA to have completed forms. Your enrollment forms are due as soon as possible and can be completed electronically in your account.

  3. Who has to complete the Health History Questionnaire?

    Completing a health history is required for Mom, but entirely optional for Dad (unless Mom or Dad is a resident of New York). Health History Forms can be completed electronically in your account.

Billing & Payments

  1. Can I make a payment online?

    After you have registered and activated your account, you can make a payment by visiting the Billing section of your account.

  2. How do I update my credit card details?

    After you have registered and activated your account, you can update your credit card details by visiting the Billing section of your account.

  3. How can I find out what payment plan I signed up for?

    After you have registered and activated your account, visit Billing Schedule in your account to confirm your payment plan selection.