Cord Blood & Cord Tissue Banking

• Complete Required Documents
  Electronic documents were emailed to you from your Family Clinical Consultant via DocuSign. The forms are required to complete the banking process.
   
• Collection Kit 
  Bring your ViaCord Collection Kit to the hospital on the day of your baby's birth and give it to your medical team to perform the cord blood and cord tissue collection. Call ViaCord  866-668-4895 when the collection is complete to arrange for pick up. 
   

Genomic Testing
Testing will not begin until the following customer responsibilities have been completed. As a reminder, ViaCord works with Genome Medical to provide expert guidance throughout the entire testing process – from start to finish. Learn more about the comprehensive services and support included with your test.

• Review and Sign your ViaCord Service Agreement
  The electronic form was emailed to you from your Family Clinical Consultant via DocuSign. The electronic Form must be completed before we can process your order.  
   
• Activate your Genome Medical account
  Look for an email from Genome Medical with the subject line: ViaCord Customers: Schedule your required pre-test consultation with Genome Medical. If you cannot locate your email, please call Genome Medical at 877-688-0992.
   
• Schedule Your Required Pre-Test Consultation
  A Genome Medical professional will discuss your testing journey and any questions. Scheduling is easy! Watch this short video to see how 
   
• Saliva Sample (only for tests requiring saliva samples) 
  If your DNA test requires an at home saliva sample, your collection kit will be shipped to the address on your order. You'll receive kit shipped notification email with tracking information.  Easily collect and return your sample using the simple instructions and prepaid shipping envelopes in the kit.

Cancellation Fee
A $150 non-refundable fee will be charged to your credit card if ViaCord’s Cord Blood Banking service is discontinued prior to delivery and an additional $150 cancellation fee will be charged for genomic testing if cancelled after the processing of documents by Genome Medical. 

• Cord Blood Collection Kit Shipment 
  Collection kits are shipped to arrive by week 27 in the pregnancy. If you are due less than 13 weeks away, the kit will arrive shortly.
   
• Saliva Sample Kit (only for tests requiring saliva samples)
  Your DNA saliva collection kit will be shipped to the mailing address on your order. You'll receive an e-mail notification with tracking information upon shipment. Easily collect and return your sample using the simple instructions and prepaid shipping envelopes in the kit.
   
• Stem Cell Collection Results
  ViaCord will send your newborn's cord blood collection results report approximately 6-8 weeks after the stem cells have been processed and stored at ViaCord's Lab. 
   
• Genomic Test Results 
  Genome Medical will send your test results in about 8 weeks. They'll review them with you and discuss any questions or next steps