What if I need to use my cells?

To date we have released more units for use in medical treatments and clinical trials than any other family bank.1

If your doctor determines that stem cell therapy may be advantageous, we will work with your medical team to provide documentation and samples so that they can plan for treatment. We will also coordinate on the delivery of your child’s stem cell unit to the appropriate medical facility.

Getting Started - What do I need to do?

If you have cord blood and/or cord tissue stem cells banked with us and would like to have your information sent to a treating facility or doctor:
  • Return it ViaCord via Fax: 510-225-2400 or 859-689-9150;
You will need your ViaCord Child ID in order to complete the form. If you do not know this piece of information, our Customer Service team is happy assist you. Please call 800-998-4226.

Frequently Asked Questions

Why do I need to fill out the form?   
The consent form grants ViaCord the required permission to release information about your stem cell collection to a treating medical team. We want to ensure the process of getting necessary information to your treating physician or doctor is as efficient as possible. This form helps to speed up that process.
Who can I call if I have questions about the form?    
Our Customer Service team is here for you and ready to help. Please give us a call at 800-998-4226
How can I check on the status of my form? 
To check on the status of a submitted form please send an email to Viacord.InquiryDistribution@PerkinElmer.com or call 800-998-4226