You're Enrolled. So What Happens Next?

There’s already a lot going on the day your baby is born. That’s why ViaCord takes care of all the details surrounding your baby’s stem cell collection. We’ve made your part in the process as minimal as possible so you can focus on what’s most important: your baby. There are few things you can do to ensure the process goes smoothly. 

  • Complete and send your enrollment forms prior to delivery. 
  • Inform your healthcare provider of your decision to bank.
  • Get familiar with what takes place on the big day and designate someone to help.

Preparing for Collection: What to Expect

Watch this one minute video where we explain what to expect after you enroll with ViaCord. You'll also get a look inside our collection kit!

The importance of completing your enrollment forms.

We're thrilled you've decided to join the ViaCord family and we want to be sure you make the most of our banking service. The best way to do that is to have your enrollment forms complete and on record with us, before your baby arrives. Should you ever need to access your baby's stem cells, the information provided on these forms will be required by your physician before any stem cell treatment can begin. Having complete records will help to make the collection release process timely and efficient.

Your enrollment forms — which include your service agreement and health history questionnaire — will take approximately 10 minutes to complete and they're easily accessible;

  • Download your enrollment forms; available in English, Spanish, or Chinese.
  • Locate the printed forms provided in your Welcome Package.
  • Locate the printed forms provided in your Collection Kit. 

The simplest way to return your completed enrollment forms is to e-mail them to You can also fax them toll-free to 1-866-565-2243 or mail them to:

ViaCord Clinical Affairs
2375 Progress Drive
Hebron, KY 41048

Informing your healthcare provider.

Once you've enrolled with us, we will send a letter to your healthcare provider to inform them that you will be storing your baby's cord blood with ViaCord. We also recommend you speak with your doctor or midwife to make sure they're aware you're banking with ViaCord and know the service you've elected; cord blood, cord tissue, or both. Everything they need to perform the collection, including instructions, is provided in your ViaCord collection kit. The process is simple and can be performed by any doctor or midwife.

Preparing for the big day.

There are a few things you can do to prepare for the collection process in advance of the big day. 
  • Once you've received your collection kit place it with your prepacked hospital luggage and store it in a cool, dry place. 
  • Save the customer service number in your phone and plan to contact us after delivery: 800-998-4226
  • Get familiar with what takes place on the big day and designate a Birth Coach to help you. See our Birth Coach Check List.