I'm not sure what payment plan I signed up for?
To confirm your payment plan selection, just call our finance department at 1-800-991-2483 or refer to your welcome letter. If you’re outside the United States, please call 1-617-914-3900.
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How do I know when I will be charged?
After enrolling, you'll receive a letter letting you know. The letter will also have your selected payment plan itemized.
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Will I receive an invoice when my enrollment payments are due or will my credit card simply be charged?
For your convenience, your credit card will be charged automatically according to the payment plan you selected at the time of enrollment. Please be aware that a $150 fee will be charged if service is discontinued prior to delivery. Please be aware some OBs charge a fee to collect cord blood. You should discuss this matter with your caregiver prior to delivery.
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When is my annual storage fee due?
Your annual storage fee is due each year during the month of your child's birthday. If you have provided a credit card at the time of enrollment, ViaCord will automatically charge your annual fee to the card we have on file. You will also receive an invoice prior to billing so you may plan ahead or take advantage of one of our money-saving prepaid storage plans.
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Can I prepay the annual storage fees?
Yes, this is a great option for people who appreciate the savings value as well as convenience of not having to think about making annual payments. You have two options: 1) You can prepay 25 years of storage and save $825 or, 2) you can prepay 20 years and save $525. Simply call us at 1-800-991-2483 and a representative will help you start saving today. Again, if you’re outside the United States, please call 1-617-914-3900.
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Does insurance cover this service?
A growing number of private insurers and state Medicaid programs have covered cord blood banking when a close family member is in need of a stem cell transplant for cancer or an immune or genetic disorder. Through our Sibling Connection Program in partnership with Children's Hospital Oakland Research Institute, we strive to provide every expecting family with a child in need of a stem cell transplant with our comprehensive service free of charge. Your child must have an established diagnosis of a disease that is currently treatable with cord blood and meet other requirements of the program to be eligible to receive ViaCord’s cord blood banking and five years of storage services at no cost. As with all new medical technologies, more insurance carriers are likely to cover cord blood banking — whether or not the family has a history of disease — as the field continues to develop. In the meantime, ViaCord offers a variety of payment methods based on the family’s budget.
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Is there a cost to retrieve my baby's stem cells?
ViaCord arranges for the preparation and shipment of the cord blood unit according to industry standards. You will be charged for all preparation and shipment expenses; however, in most cases these expenses will be reimbursed by your insurance company.
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Will I be charged a fee by my caregiver for the collection?
Some caregivers will charge a fee for the collection — but it is at their discretion. You should discuss this matter with your caregiver prior to delivery.
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How much does ViaCord's service cost?
The cost of ViaCord's processing service $2,070 plus $125 for annual storage, for a total of $2,195 payable over 12 months. We have several payment plans available to meet your family's needs. All of our payment plans include:
Pricing is subject to change
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